How to contact us
You can contact us a number of ways:
- through our website
- through INFOexpress
- by phone
- in writing.
Important:
Remember to keep your IRD number handy.
www.ird.govt.nz
Visit our website for services and information. Here you can:
- Register for secure online services, where you can do things like:
- send and receive secure mail
- view your account balances and transactions
- get your earnings information, and
- confirm your PTS.
- Get it done online - file returns and access forms.
- Work it out - calculate your tax, entitlements, repayments and due dates.
- Read and download our Forms and guides.
INFOexpress
INFOexpress is our automated telephone service. You can use INFOexpress to:
- order Inland Revenue forms, guides and taxpacks
- get up-to-date account balances and request statements for income tax, GST, PAYE, student loans, and child support
- follow the progress of your tax refund
- calculate your tax or work out your tax credit (formerly rebate) claim entitlements
- find out about Working for Families tax credit entitlements
- request a summary of earnings or a personal tax summary
- find out about student loan interest write-offs.
It's helpful if you know the number or name of any forms or booklets you are ordering. For personal information, such as account balances, you'll also need an INFOexpress PIN. You can get a PIN by calling 0800 257 777 and following the step-by-step instructions.
You can call INFOexpress for the following services between 6 am and 12 midnight, seven days a week.
| INFOexpress contact numbers | |
|---|---|
| Forms and guides | 0800 257 773 |
| Request a personal tax summary | 0800 257 444 |
| Request a taxpack | 0800 257 772 |
| Request a summary of earnings | 0800 257 778 |
| Apply for a student loan interest write-off | 0800 257 999 |
| All other services | 0800 257 777 |
Phone
We're available on the following numbers from 8 am to 8 pm Monday to Friday and 9 am to 1 pm Saturday.
| If you are a ... | wanting to know about ... | then call ... |
|---|---|---|
| personal customer | income tax or general information | 0800 227 774 |
| overdue tax and returns | 0800 227 771 | |
| student loans | 0800 377 778 | |
| business customer | income tax and general information | 0800 377 774 |
| employer information | 0800 377 772 | |
| GST | 0800 377 776 | |
| overdue tax and returns | 0800 377 771 | |
| Child Support customer | child support | 0800 221 221 |
| cell phone caller | any IRD information | 04 978 0738 |
Important:
Free calling does not apply to cellular calls.
Postal addresses
You can send queries to your allocated Processing Centre.
| If you live in ... | then write to ... |
|---|---|
| Northland | Inland Revenue Southern Processing Centre PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
| Auckland | Inland Revenue Northern Processing Centre PO Box 761 Waikato Mail Centre Hamilton 3240 |
| other North Island areas | Inland Revenue Central Processing Centre PO Box 39010 Wellington Mail Centre Lower Hutt 5045 |
| South Island | Inland Revenue Southern Processing Centre PO Box 3753 Christchurch Mail Centre Christchurch 8140 |
What if you don't want to be the one to contact Inland Revenue?
You can always nominate someone else to do it for you.
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